The Client Relationship Maximizer: How to Keep & Grow Clients When It Matters Most

February 24, 2021
11:00 AM - 12:15 PM
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Please join us for this upcoming educational session "The Client Maximizer: How to Keep & Grow Clients When It Matters Most" on February 24th!

*Note session will be held via Zoom - we highly encourage engagement and use of cameras when appropriate*

The Client Maximizer: How to Keep & Grow Clients When it Matters Most
Presented by: Doug Lotierzo
Date: February 24th
Time: 11am via Zoom

Summary: Your clients are the lifeblood of your business. Without them, there really is no business! The scary part is that your current clients are your competition's best prospective clients. In the current environment, it’s important to make sure that your clients feel the love and see you as a partner worth sticking around for.

Think about the lifetime value of a great customer. Not only are they directly tied to revenue, but they also help spread your brand, bolster your reputation, and introduce you to other great customers. And even your highest-paying client usually has room for additional expansion. How many of your customers’ projects are going to someone else when they should be going to you?

What if you could turn your good customers into raving fans and your great customers into lightning rods for new relationships? What if you really could maximize the real, full value of a customer?

In this session, we will be talking about ways to maximize the value of your customer relationships in a proactive manner. We will be walking you through a client "grading" process that will help you get candid feedback, identify room for relationship improvement to help them stay, and highlight areas for additional work together. All of this can even be done in this virtual environment!

If you have a responsibility to keep and grow your customers, this session is for you.

About our Presenter:  


Doug serves as consultant & trainer at Neuberger & Co. He uses his sales promotion and business generation experience to help individuals and organizations stretch their comfort zones and achieve their full potential. His responsibilities include new client acquisition, training Neuberger clientele, and engaging in speaking engagements for key industry groups, primarily in the building & professional service industries.

Doug is a master trainer of the Sandler Training system. He a facilitator of Neuberger & Company’s flagship courses for their sales, management, and customer care programs. In addition, Doug works with business owners/executives to help them create a strategic vision for their organization and outline a roadmap for revenue, customer, and employee growth.

Prior to joining Neuberger & Co., Doug worked as a marketing coordinator for a Philadelphia based fitness club and a lead generation firm in the home remodeling space. Doug is a graduate of Towson University with a degree in Marketing and Business Administration and currently resides in downtown Baltimore.

Who Should Attend: Business Development Professionals, Project Managers, Principals

Benefits of Attending/What you will learn: Learn to maximize the value of your customer relationships, improve relationships and find areas for additional work in the virtual environment.

 

Tickets

$0.00 Member - Attendee

$20.00 Guest Ticket Out-of-State

$20.00 Non-Member Attendee