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SMPS 2016-2017 Webinar Series: Relationships Matter – Building Enduring Client Connections

November 16, 2016 @ 3:45 pm - 5:15 pm

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Join SMPS Pittsburgh for this Webinar on “Relationships Matter – Building Enduring Client Connections”:

In today’s hyper-competitive business environment, doing great work is no longer good enough. Nurturing and expanding relationships is necessary to retain long-term clients. As project managers and technical professionals, we are expected to not only do great work and achieve client satisfaction, but also to position our firm for future projects. Every project and client interaction creates an opportunity to achieve these objectives.

Webinar Learning Objectives:

This webinar will help attendees:

  1. Understand the topics that lead to meaningful client conversations
  2. Explore tools to promote client retention
  3. Identify behaviors that build strong relationships

PRESENTER

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Wally Hise, P.E. – Vice President, HDR

Wally Hise has 30 years of industry experience working at engineering and construction firms ranging in size from $20M to more than $1B. His previous responsibilities span most aspects of an AEC company including operations, marketing and management. He has applied sales, marketing and client management principles across the commercial and government markets. In his current role, Wally manages strategic planning, business development, pursuits and proposals, and marketing services for HDR’s Federal program. He holds a Bachelor’s degree in engineering, and is a licensed professional and certified trainer.

Originally recorded March 31, 2016.  

TIME/LOCATION

Wednesday, November 16, 3:45 – 5:15 p.m.
Rolands in the Strip
1904 Penn Avenue (First Floor – Back Room)

Light snacks will be provided.

COST

CPSM: $10
SMPS Members: $15
Non-members: $25
Walk-ins: $25

SMPS Webinars are approved for 1.5 continuing education units (CEU) for the Certified Professional Services Marketer (CPSM) program. 

SPONSORS

Sponsorship opportunities are available for this program.  Please contact sponsorship@smpspittsburgh.org for more information.

ANNUAL SPONSORS

SILVER

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IN-KIND

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WHO SHOULD ATTEND?

Aside from CPSM credits and general education for SMPS members, this seminar is also tremendous for our colleagues within the firms of our employ.  Principals and project managers alike will benefit from the big picture view of seller-doer model and the specific example take-aways that can be applied the next day at work.

UPCOMING SMPS EVENTS

November 9, 2016 – November Luncheon Program: Grading Higher Education

Featuring speakers from Carnegie Mellon University, the University of Pittsburgh, Washington & Jefferson College, and Carlow University.

December 6, 2016 – SMPS Holiday Party


Cancellation Policy:
Cancellations may be made up to 48 hours in advance for a full refund by contacting treasurer@smpspittsburgh.org. If you paid by credit card, your card will be credited. If you paid by check, a refund will be mailed to you within 10 business days.  Pre-registered “no-shows” are responsible for the full cost of registration plus a service charge and will be billed accordingly. 

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Roland’s (Strip District)
1904 Penn Avenue
Pittsburgh, PA 15222

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